• Worldwide shipping • 30 days 100% money back guarantee • Free size exchange

FAQs

Browse F.A.Q. Topics

Delivery

  • I placed an order for a leather jacket. How do I track it?
    Once your order is dispatched, we update your order notes with the tracking information. You can check the status of your order here. Please can also check our shipping policy here for estimated delivery times . Please check your junk/spam folder to ensure you didn't miss any information sent by us. If the delivery duration has passed and you haven't received the product contact us here.

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  • Will you ship to an APO or PO Box address?
    Unfortunately no, our shipping methods require a signature upon delivery to you. You will need to list a physical address where someone will be home to sign for your delivery.

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  • How much does it cost to ship a leather jacket to my country?
    Delivery of our leather jackets is free to the UK. We offer maximum benefit to our customers by offering worldwide shipping at a very reasonable rate.

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  • I placed an order a week ago and haven’t received my leather jacket or any further information, why?
    Please check your junk/spam folder. You can check the status of your order here.  Please can also check our shipping policy here. If your order is currently being processed and within the delivery times, you may receive no updates. You can still contact us here if the delivery duration has passed and you haven't received the product.

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Order Status

  • I placed an order for a leather jacket one week ago, and haven’t received my jacket yet or any order updates. Why?
    Please check your junk/spam folder. You can check the status of your order here.  Please can also check our shipping policy here. If your order is currently being processed and within the delivery times, you may receive no updates. You can still contact us here if the delivery duration has passed and you haven't received the product.

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  • My order status is Processed. What does this mean?
    This means your order has gone through successfully and payment has received. You will be sent a tracking link for your order.

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Ordering

  • How do I place an order for a womens or mens leather jacket if I am in the USA, Canada, Europe or South America?
    No matter what country you are in, you will be able to purchase leather jackets from us. We ship our leather jackets worldwide.

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  • I have tried to place an order for a leather jacket, but was unsuccessful, why?
    Please ensure you are completing ALL fields that are required. You also need to agree to our Terms and Conditions.

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  • I am trying to place an order, but the checkout page just keeps refreshing. Is something wrong?
    Please contact your bank. They may be blocking the transaction. You will need to let them know you are attempting the purchase, then place a new order.

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  • I placed an order but haven’t received it yet, can I change the size or color I ordered?
    You can contact us via the 'contact page' within 12 hours of placing an order.

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Payment Methods

  • I would like to order a leather jacket. What payment methods are available?
    We currently accept Paypal and all major Credit/Debit cards.

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  • I would like to use PayPal to checkout but I do not have a PayPal account.
    It is not necessary to have a Paypal account. You can checkout using your Credit/Debit card. All card payments are taken using a secure checkout method.

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Refunds & Exchanges

  • What is your refund and exchange policy?
    Please visit our refund and exchange policy page here.

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Sizing

  • How do I choose the correct sized leather jacket?

    We have provided a size chart on each product page. The size guide lists the body measurements.

    Refer to the size chart and measure your chest and waist accordingly to determine the correct size.

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